GrillGrates have a 30-day money back guarantee. If the grates are unused, returns are accepted up to 60 days. However, there are no returns/refunds for custom cut orders. Most orders ship within 2-3 business days. Some orders may ship in as little as a day. Please note that custom cuts, international orders, and out of stock items will experience longer lead times for shipment. Once your order has shipped you will receive a shipment notification email, if you provided us with an email address. Click here to learn more about our Shipping & Returns Policy & Warranty Policy.

Most orders ship within 2-3 business days. Some orders may ship in as little as a day. Once your order has shipped you will receive a shipment notification email, if you provided us with an email address. Click here to learn more about our Shipping & Returns Policy.